Kelly Formo, practice manager at Joshua Tree Counseling
PRACTICE MANAGER + CLIENT CARE

Kelly Formo

A warm welcome, a clear next step, and a real person to help you along the way.

Kelly is often the first person you’ll connect with at Joshua Tree Counseling. She helps new clients get established, answers questions, and assists with scheduling and billing so that beginning counseling feels clear, personal, and a little less overwhelming.

With more than 20 years of experience in retail leadership, Kelly brings both organizational strength and a natural gift for making people feel seen and cared for. You’ll often find her just inside the front door—welcoming clients, supporting counselors, solving problems, and helping Joshua Tree feel less like an office and more like a place where people belong.

New Client Support Scheduling + Billing Oracle + La Cholla
CLIENT SUPPORT

Kelly Helps Make the Next Steps Clear

Our website is designed to help you learn about our counselors, compare their specialties and approaches, and identify who may be the strongest fit for you. Once you’ve explored your options, Kelly can help with the practical details of getting established at Joshua Tree.

Getting Established

Begin by reviewing our counselor profiles and considering whose specialties, approach, location, and availability best match what you’re looking for. Once you have a counselor in mind, Kelly can help you understand the process and move forward.

Scheduling Support

Kelly helps new clients get established and assists current clients with scheduling questions, appointment details, and navigating the practical pieces of receiving care.

Billing Questions

If you have questions about payments, statements, or your account, Kelly provides clear and personal assistance so the administrative details don’t become another source of stress.

Start by exploring our counselor profiles. When you’re ready to move forward, Kelly can help with the practical details.

Meet Kelly

Organized enough to keep everything moving. Relational enough to make it feel personal.

Kelly came to Joshua Tree after more than 20 years in the corporate world of retail leadership. That experience taught her how to lead, solve problems, manage countless moving pieces, and remain steady when the unexpected happens.

It also strengthened something that has always come naturally to her: noticing people. Kelly remembers names, welcomes conversation, and pays attention to the small details that help someone feel comfortable and cared for.

Read more about Kelly’s role

At Joshua Tree, Kelly keeps the practical pieces of the practice moving behind the scenes. She helps new clients get established, assists with scheduling and billing, and supports the counselors as they care for their clients.

You’ll often find Kelly in the office just inside the front door. She loves meeting and chatting with clients and helps create the warm, personalized experience Joshua Tree is known for.

Around the practice, Kelly is affectionately known as the “office mom.” She notices what people need, takes care of the things others might miss, and helps both clients and counselors feel supported and loved.

Kelly Formo, practice manager at Joshua Tree Counseling
  • Warm, relational client care
  • Steady help with scheduling and billing
  • Thoughtful support for the counseling team
  • Personal attention to the details that matter
Kelly Formo, practice manager at Joshua Tree Counseling

Kelly, in a few words

Warm Genuine Relational Steady Big-Hearted
The story behind Kelly and Joshua Tree

Kelly is Rachel’s oldest sister, which makes Joshua Tree more than simply a place where she works. She has a deeply personal connection to the practice and to the people who find care here.

Joshua Tree Counseling was named in honor of Kelly’s late husband, Joshua. His name is woven into the history of the practice and into the meaningful work that happens here every day.

Kelly carries that connection with her as she welcomes clients, supports the counseling team, and helps care for the practice that bears his name. Her presence adds a unique and personal touch to Joshua Tree, helping clients feel at home and the team feel supported and loved.

YOUR NEXT STEP

Explore Your Options. Then Let Kelly Help with the Details.

Start by reading through our counselor profiles and considering whose specialties, approach, location, and availability best fit what you’re looking for. Once you’re ready to move forward, Kelly can help you get established and answer practical questions about scheduling or billing.

1 Explore Our Counselors Read the profiles and learn how each counselor works.
2 Choose Your Best Fit Consider specialty, style, location, and availability.
3 Connect with Kelly Get help with the practical details of moving forward.

Prefer to call or text? 520-308-4999

Kelly responds during regular business hours and will reply as soon as possible.